Return & Refund Policy

Last updated: 14 July 2025

At GymLoads, we’re committed to providing premium gym equipment with exceptional customer support. If your order isn’t quite right, our returns policy is here to make it right.

Return Period

You have 30 calendar days from the date your items are delivered to request a return.

Eligibility for Returns

Items may be returned if:

  • They are unused, undamaged, and in resalable condition

  • Returned with original packaging and proof of purchase

Items Not Eligible for Return

Please note, we cannot accept returns on:

  • Gift vouchers

  • Bespoke or personalised gear

  • Final clearance items clearly marked as non-returnable

Initiating a Return

Reach out to us via the contact details below before sending anything back. We'll guide you through the return process.

EU 14-Day Cooling-Off Period

In line with the EU Consumer Rights Directive, customers within the EU may cancel purchases within 14 days of receiving goods. Cancellations must be communicated in writing and items returned in original condition.

Refunds

Upon receiving and inspecting your return, we’ll confirm approval and process a refund to your original payment method.

Please note:

  • Refunds typically take 5–7 business days to appear

  • Original delivery charges are non-refundable (unless item is faulty)

Exchanges

We only replace products proven to be defective or damaged upon arrival. Please contact us within 48 hours of delivery if this applies.

Return Shipping Costs

Return postage is the responsibility of the buyer, unless an item is faulty. We offer discounted rates via DHL, DPD, and FedEx—please ask for a returns label if needed.

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